Help Centre / Accounts

Accounts & signing in

Guest vs account

You can browse the map as a guest. Reporting wardens, adding parking spots, saving favourites and appealing tickets need a free account.

Changing your details

Change your email, password or username under Settings → Account & Login. Your username is what other drivers see on your reports — your email is never shown.

Forgotten password

Use the reset link on the sign-in screen and follow the email you receive.

Deleting your account

You can delete your account from within the app. It’s deactivated immediately and your public profile is anonymised. Change your mind? Log back in within 30 days to reactivate. After 30 days your personal data is permanently deleted — see the Privacy Policy for exactly what that covers.

Adding a parking spot

Open the menu and choose Add Parking Spot. Fill in the details and photos — submissions are reviewed by a moderator before they appear on the map.

Reporting a problem

For incorrect parking information, use Report an Issue in the menu — it goes straight to our moderators. For a false or abusive warden report, open the report on the map and tap Report abuse.

Anything else: support@ticketproof.co.uk — we aim to respond within 2 working days.